Last updated 29 July 2026
Refunds on digital programmes are at the coach's discretion. If a programme wasn't what you expected, the fastest route is to message the coach directly through their profile and ask — most disputes get sorted that way.
If you can't reach a resolution with the coach, contact us at cameronheughan@icloud.com and we'll help mediate. This doesn't affect any statutory right you have as a consumer under UK law (for example, digital content that's faulty or not as described).
Because a PDF is delivered instantly on purchase, once you've downloaded it we treat the digital content as delivered — flag any issue with the file itself (wrong file, corrupted download, etc.) as soon as possible so we can sort it quickly.
Session bookings on FitCircuit are currently a request/enquiry only — no payment is taken through the Site. Any payment, cancellation, or refund for a session is agreed directly between you and the coach, so ask about their cancellation terms before you pay them. This section will be updated once session payments are processed directly through FitCircuit.
FitCircuit's commission is taken on completed sales. If a sale is refunded, the commission on that sale is refunded too.
Email cameronheughan@icloud.com and we'll get back to you.